Effective Date: May 23, 2025

Home Buyers Toolkit (www.homebuyerstoolkit.au), operated by Homebuyers Toolkit (ABN:11 663 961 788), is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect personal information from you when you interact with our website or use our services, including:

Contact Information: Name, email address, phone number, and postal address when you submit inquiries, book services, reviews, assessments, inspections, or similar services.

Service-Related Information: Property details, inspection preferences, or financial information (e.g., payment details) provided when engaging our services.

Website Usage Data: IP address, browser type, device information, and browsing behavior collected via cookies or analytics tools (e.g., Google Analytics, Google Tags, Pixels).

Other Information: Any additional information you voluntarily provide, such as feedback or correspondence.

2. How We Collect Information

We collect personal information directly from you when you:

Fill out forms on our website (e.g., contact or booking forms).

Submit inquiries, book services, reviews, assessments, inspections, or similar services.

Communicate with us via email, phone, or other channels.

Interact with our website, where we may use cookies or third-party analytics tools to collect usage data.

3. How We Use Your Information

We use your personal information to:

Provide and deliver our services.

Process payments and communicate with you about your bookings or inquiries.

Improve our website and services through analytics and feedback.

Send marketing communications (e.g., newsletters or service updates), only with your consent and with an option to unsubscribe.

Comply with legal obligations under Australian law.

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may disclose your information to:

Third-party service providers (e.g., conveyancers, brokers, or pest inspectors) involved in delivering our done-for-you services, with your consent.

Analytics providers (e.g., Google Analytics) to improve our website, subject to their privacy policies.

Regulatory authorities, if required by law (e.g., under the Privacy Act 1988 or a court order).

If personal information is transferred overseas (e.g., to cloud-based servers), we ensure the recipient complies with the Australian Privacy Principles or equivalent standards.

5. Security of Your Information

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse, including encryption, secure servers, and access controls. However, no online data transmission is completely secure, and you provide information at your own risk.

6. Cookies and Analytics

Our website uses cookies to enhance user experience and analyze website performance. You can manage cookie preferences through your browser settings, but disabling cookies may affect website functionality.

7. Accessing and Correcting Your Information

You may request access to or correction of your personal information by contacting us at contact@homebuyerstoolkit.au.

We will respond within a reasonable period, as required by the APPs.

8. Complaints

If you believe we have mishandled your personal information, please contact our Privacy Officer at contact@homebuyerstoolkit.au. We will investigate and respond within a reasonable period. If unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updated versions will be posted on our website, and we encourage you to review it regularly.

10. Contact Us

For questions or concerns about this Privacy Policy, please contact:

Homebuyers Toolkit
12 Morrison Cres Kilsyth VIC 3137
Email: contact@homebuyerstoolkit.au
Phone: 0402 885 855